Process Analysis & Improvement
Improving upon the quality and efficiency of tasks, processes, and workflows is something frequently on the mind of organizational leaders across history. From Frederick Winslow Taylor’s scientific management, to Peter Drucker’s knowledge workers and the Six Sigma methodology of Motorola, people have been seeking efficiency and optimization for centuries. The growth of technology companies in the last few decades has created a renewed focus on process analysis and improvement as the availability of digital solutions that optimize certain work functions continues to increase.
During the WhittierView team’s first paperless quest in the 1990s (see our digital strategy page for an overview of our “paperless office” journey), we analyzed every workflow in our company and discovered that we had some natural talent for process analysis and improvement. Our initial objective, as stated, was the “paperless office”, but the greatest benefit realized was the streamlining of processes to allow our team members to do “common things uncommonly well” (that means more accurately with less steps), so that the focus could be on serving our customers and developing software solutions that work.
At the WhittierView Group, we focus on aiding organizations in the analyzing and documenting of current processes and workflows, and then work on a plan to optimize them for efficiency. This could be accomplished via a Lean Six Sigma-type approach that reduces waste and defects, via the implementation of certain technology tools that streamline or automate certain processes, or a variety of other approaches – we tailor each engagement to the specific needs of our clients.
We are passionate about customer service and doing “common things uncommonly well”, and would welcome the opportunity to assess enhancing those principles for your business in order to provide you with more time to work directly with your customers, leading to long-term relationships.
Contact us for a free consultation to see if our partnership could assist you in improving your organization’s processes and workflows.